“流程管理”其实管的还是人（国外英文资料）.doc

“流程管理”其实管的还是人（国外英文资料） Editors note: This is a new platform for communication. Two representative enterprise managers, a management expert, plus a host of issues from China enterprise health investigation and diagnosis of large series activity enterprise questionnaire feedback, real and vivid. The three guests present a different perspective and solve the same problem. There may not be a uniform standard answer on this platform, but there will be a way to solve the actual management problem. Salon held once a month, its content in addition to the print media show new think-tank, will also offer the original online video on the website, and will also provide the CD data. We hope that we can through this platform to let more managers, experts, exchange and communication, aim is hope and enterprise managers are able to healthy growth. Think tank the enterprise organization healthy series salon Process management is actually human Nowadays, the relationship between human and the process and function has changed, people is capitalized again, in the process of process management, human and human needs, psychological, cultural background and become a top priority Zhao min, our reporter The 20th century was driven by manufacturing, in order to increase productivity. In the 21st century, services are more focused on process management in order to manage profits. How has the flow of process management changed over traditional manufacturing and emerging services? How does this change, based on economic development and external environment, reflect the process management of the enterprise, and how do modern managers respond to this change? The change in customer requirements leads to a lot of uncertainty in process management, and what is the basis and core of process management? ... For companies in the 21st century, the process will be critical. Good processes will make successful companies separate from other competitors. This quote from professor Michael Hammer is often refe