宜家徐汇店家庭友好型商场顾客常见问题解答.PDFVIP

宜家徐汇店家庭友好型商场顾客常见问题解答 1. 我和孩子一起来买东西，有寄放小孩或者和孩子一起玩的地方吗？ 答： 儿童乐园可供年满4~7足岁且身高1~1.3米的儿童免费玩耍（平常日玩耍时间为1.5 小时，周末、节假日含寒暑假及商场活劢日为1小时）；如果孩子的年龄和身高不符 合入园条件，则可至二楼儿童部或餐厅游艺设施内玩耍。 2. 商场有专门针对儿童的定期活动吗？ 答 ：宜家俱乐部会员0-18岁的孩子申请宜家儿童会员卡后，可优先参加商场不同时期和 主题的店内趣味儿童活劢，详细活劢信息请咨询儿童乐园。 3. 有专门针对儿童的餐饮服务吗？ 答 ：宜家餐厅为12个月以下的婴儿提供指定免费餐；为12个月~12岁的儿童提供12元优 惠套餐（节假日、商场活劢日除外）；另有婴儿专用餐具和座椅提供。 4. 我需要给孩子换尿布/哺乳，有相关条件或场所吗？ 答 ：宜家每个区域（商场一楼入口、自选区入口、出口）的卫生间都有换片台设备，二楼 餐厅旁有专用的温馨母婴室，可供顾客哺乳婴儿/换尿布；儿童乐园等处备有免费尿 布供急用。 5. 商场有服务婴幼儿和特殊人士的设施吗？ 答 ： 商场停车场C1区设有家庭专用车位和残疾车位； 商场入口提供2部轮椅和2部婴儿童车（适用于0~36个月的婴幼儿）借用服务，寻入 口保安或前台工作人员，押一张有效身份证件即可；入口、餐厅及自选区的洗手间都 设有残疾人士专用卫生间和洗手台，幵装有紧急求劣电话。 6. 哪里有热水供应？ 答 ： 二楼顾客餐厅提供热水。 Xuhui Store Family Friendly QA 1. Is there any place I can leave my kids in or play with him/her together? A: Småland welcome children aged 4~7 and 1~1.3 meters height to play freely (play time: normal day 1.5 hrs; weekends, holidays include winter and summer vacation and store activity day 1 hr); If your children do not live up to the standard, you can also take them to Children’s IKEA or Restaurant Play Facility. 2. Is there any regular children’s activities? A : Apply for IKEA children card with IKEA family card( under the age of 18 ),priority to join the children activity.Get more information from Småland and IKEA FAMILY. 3. Do you have special meal offer for babies and children? A : Customer Restaurant offer free special meal for baby aged below 12 month; RMB 12 meal for children aged 12 month to 12 year old; Baby tableware are also ready for use. 4. Do you have any facilities or space for changing diapers and nursing babies? A: There are 5 changing tables in different areas (restrooms in Store Entrance, Self Serve AREA1 and Exit on the 1st floor ) and 1 cozy Baby Care Room beside Customer Restaurant on the 2nd floor; we also offer free diapers in Småland and other areas. 5. Do you have