酒店入住 讲稿.doc

Accommodation A hotel is a temporary home for people who are traveling. Generally speaking, hotels can be classified into four categories according to the variation of their clients. The first is the commercial hotel, which accommodates people who mainly travel on business. The second is the resort hotel, which serves tourists who travel for enjoyment. The third is the convention hotel which aims its service largely at the convention trade. The fourth is the resident hotel, which caters to people who don’t want to keep house themselves and rent accommodations on a seasonal basis or even permanently. After tourists arrive at the hotel, the tour guide should help them check in and introduce them to the main facilities of the hotel. After the luggage arrives at the hotel, the guide should help the tour leader put the room numbers on the luggage and have the luggage sent to the rooms as soon as possible. The guide should show the tourists to the restaurant when they have their first meal in the hotel, and tell the chef and the waiters of the restaurant how many people are in the group, who will be having the meal, and any special requirements. He should also tell the tourists when they are to have the meal, any special arrangements for Chinese and Western meals and the supply of drinks, etc. Related Information Hotel Room Assignments Room should be assigned fairly. It is important to rotate among the clients. If the tour group has an overseas escort, let the escort distribute the room numbers. Hotel service usually include laundry, which takes at least one day. Tour members should be advised not to send delicate or very shrinkable items. There are laundry bags in rooms, which should be given to floor attendant or hung on the outside doorknob of the room. If tourists will be staying at the hotel which is farther from the center of town than the hotel in the city, the hotel is very quiet and tidy. This positive aspect should be made clear to any tour members who quest