管理学学习资料：robbins_mgmt11_im13.docVIP

Chapter 13 Managing Teams Few trends have influenced how work gets done in organizations as much as the use of work teams. Organizations are increasingly structuring work around teams rather than individuals. Managers need to understand what influences team performance and satisfaction. Focus on the following learning outcomes as you read and study this chapter. LEARNING OUTCOMES 13.1 Define group and describe the stages of group development. 13.2 Describe the major components that determine group performance and satisfaction. 13.3 Define team and describe best practices influencing team performance. 13.4 Discuss contemporary issues in managing teams. A MANAGER’S DILEMMA In today’s business world, an increasing number of firms are establishing work teams in order to increase creativity and innovation. Just as firms in the United States find that implementation of work teams contributes to an increase in the quality of their company’s decisions, the positive impact experienced by firms in other country where there is a great deal of diversity in the general population has made the use of teams very attractive. In this Manager’s Dilemma, we see why working with teams is not always easy. France’s highly regarded national team, Les Bleus, went to the South African World Cup with a motto, “All together for a new dream.”However, the hopes of a successful World Cup run ended in a nightmare. One player was sent home early for insulting the coach and other players, upset by their poor performance, refused to show up for training. The Dilemma ends, “so much for the dream.” While teams are often successful at accomplishing their task, there are cases where group dynamics can prevent members from performing at their best. What went wrong with Les Bleus? Throwing star players together does not always mean that the result will be a star team. Students should recognize the immense pressure that the World cup players are under and the fact that country teams are comp