管理学学习资料：robbins_mgmt11_im16.docVIP

Chapter 16 Motivating Employees Motivating and rewarding employees is one of the most important and challenging activities that managers do. To get employees to put forth maximum work effort, managers need to know how and why they’re motivated. That’s what we discuss in this chapter. Focus on the following learning outcomes as you read and study this chapter. LEARNING OUTCOMES 16.1 Define motivation. 16.2 Compare and contrast early theories of motivation. 16.3 Compare and contrast contemporary theories of motivation. 16.4 Discuss current issues in motivation. A MANAGER’S DILEMMA The motivation of employees is a vital key to the success of managers and the business organizations they lead. Since the motivation of employees is so important, your students will benefit from a careful study of Chapter 16 and will become better equipped to understand and manage human resources in the future and interact more effectively with other individuals in the present. Managers describe motivating and maintaining a committed workforce as one of the most—if not the most—difficult of all managerial challenges. “A Manager’s Dilemma” opens this chapter by describing “Healthy Ministry,” a program designed by Ron Ruben, CEO of Republic of Tea, dedicated to improving the health, physical fitness and well-being of its 100 employees. As part of this program, Republic of Tea employees have access to a full-time nutritionist, on-site health screenings, and a $500 credit that can be used for gym memberships or health plans such as Weight Watchers. With a workday walking program, employees are encouraged to take 10- to 15-minute walks. While this is a great program, students are encouraged to think of additional ways Mr. Ruben can work to motivate employees during tough economic times. Students should be able to recognize the benefits of giving verbal praise and recognition to employees – it’s practically free! During hard economic times, some employers attempt to provide benefits tha