教学单元1：客房预订Room Reservation.pptVIP

教学单元1：客房预订Room Reservation 【案例一】假设你是北京天天酒店的预订员简?接到了一位客户从大连打来的电话,他一个人驾车来北京休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)。 Model: J=Jane Receptionist S=Stephen Nobel Guest J Room Reservation. Can I help you﹖ S Yes，I am calling from Dalian City. I will make a leisure travel to Beijing next week. So I want to book a room at your hotel. J That’s wonderful. For which date，please﹖ S From September 9th. J For how many nights﹖ S For two nights. J How many guests will there be in your party﹖ S Just my wife and myself. J What kind of room would you prefer﹖ A single or a double﹖ S A single，please. J Could you hold the line，please. I’ll check the list... Thank you for waiting sir. We have a single room at RMB150 and another at RMB180. Which one would you prefer﹖ S I’d like to take the RMB180. J Do you wish to guarantee the room﹖ S Yes，I need to. J Will that be your credit card or will you pay in advance﹖ S My credit card， please. J May I know the type of card and the number﹖ S Yes，it’s Visa. The card number is 4635 1110 3334 5566 the expiration date is Dec. 10th，2010 and my name is Stephen Nobel. J Thanks. Mr. Nobel. One single room arriving on September 9th and leaving on September 11th，in name of Mr. Stephen Nobel. The rate for the room is RMB180 per night. This is a guaranteed reservation and will be held for you. Your credit number is 4635 1110 3334 5566. Am I correct﹖ S Yes， that’s correct. Thank you for your help. Goodbye. J Goodbye. We are always at your service. 【案例二】假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立十周年的会议,会后打算下榻北京天天酒店,先致电天天酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套间,时间从12月22日至25日,共4天? Model J=Jane Receptionist S=Stephen Nobel Guest J Good morning. Room Reservation. Jane speaking. May I help you﹖ S Good morning. This is Stephen Nobel from Dalian Electrical Company. Our company is going to give an anniversary in Beijing on December 22nd. Please reserve 50 standard double rooms, 10 deluxe double roo