新职业英语 包装印刷英语 PPT课件+课后练习答案 unit2.ppt

DATE: February 2, 2009 TO: Ann Blake FROM: Simon Maxwell SUBJECT: Customers’ complaints ? This month, our technicians have received two customers’ complaints. I studied the problems to find out possible causes and solutions. Below are the results of the study. Writing Complaints Causes Solutions Poor quality The colors on the Supply the tra- of the blocking ink jet digital ditional contact on the samples; proofs are much color proofs to the edges of different from the confirm the images are printing on press. content and color. uneven. Writing Complaints Causes Solutions 2.The personalized Workers’ Have the mixed-up copies are mixed up carelessness copies returned to with regular copies. us; compensate for their additional handling and shipping cost Writing These solutions should improve our customers’ trust and confidence in us. If additional problems occur, we’ll probably need to have a staff meeting. Let me know if you have any questions. Writing ? Organize a small group with six students in your class; ? Carry out a market survey of newly- developed packaging materials from a