组织行为学MPM 721 2015 T1 - Communication Slides AA for upload.ppt

IMAGE SOURCE: Anon. (n.d.). No title. Downloaded from .uk/main/2011/08/question-god/ * Conflict in Organisations Conflict arises when: One party has, or is about to, negatively affect something that the other party cares about Intrapersonal (e.g., role conflict) Group (e.g., within-team) Inter-group (e.g., inter-departmental) Inter-organisational (e.g., competitors, suppliers) Organisational Sources of Conflict Conflict Competition over Scarce Resources Differences in Power, Status, Culture Ambiguity over Jurisdiction Group Identification Interpersonal Causes of Conflict Conflict Competitive Reward Systems Faulty Communication Personal Characteristics Faulty Attribution Emotions and conflict Understanding feelings Feelings are subjective – they tell you people’s attitudes and needs Feelings are usually disguised as factual statements Feelings are neither right nor wrong but behaviour is Role of Management Role model Manage emotional employees Calm the emotional person Allow them to ‘own’ their emotions Use reflections Conflict Management Aim is to improve outcomes of conflict not to remove it completely Problem-solving – mutually beneficial, high information sharing Avoiding – avoid conflict, suppress concerns Forcing – win-lose orientation Yielding – lose-win orientation Compromising – loses are offset by gains, middle ground SHORT ANSWER QUESTIONS Go through the textbook and identify all the theories and concepts that you think might appear in Section B. On a new clean piece of paper, write your understanding of each theory/concept using one sentence for one point. Use these notes as the base for your revision. Attempt 5 of the following questions. 1. Explain Taylor’s theory of scientific management. ? 2. How do static-content theories of motivation differ from process theories of motivation? Include and explain an example of each type of theory in your answer. ? 3. Describe the main characteristics of groups. What makes them cohesive? ? 4. Explain the m