值班员培训考试(A卷)（Duty officer training test (A)）.doc

值班员培训考试(A卷)（Duty officer training test (A)） Duty officer training test (2) (A) 1. Single selection (2 points per question, 60 points) 1. Which of the following does not belong to the basic requirements of service etiquette: (C) A, strengthen moral cultivation B, good at communication C, adhere to principle The three key points of communication in the service: (A) A, to inquire, to respond, to tell B, to listen, to ask, to tell C, to be patient, to be careful, to be gentle 3. The service staff shall (B) when it is necessary to praise the service object. A, touting, pleasing B, fitting in, seeking truth from facts, appropriate C, flattery and flattery 4. Which of the following is not easy for passengers to accept (C) A, Ill see how I can help you. B, I have no invoice at the moment. What station do you get off at? Ill ask if there is any. C, oh, no, I cant help it. 5. When communicating with passengers, which of the following statements is appropriate (A) A, I can ask you to consult for this question for two days. How do you like it? B, well, I told you all about it when I got the card. C, wait a minute, Im busy. 6. The construction management must follow (A) guidelines to ensure the safety of construction work. A, safe production B, safety first C, safe construction D, construction as planned 7. The equipment under repair needs to be approved by (D) when it is needed. A, the duty officer B, the station master C, the attendant D, the maintenance personnel All construction work carried out by the outer unit (non-operating company affiliation) belongs to (A) construction. A, half-moon construction plan B, unscheduled C, schedule D, temporary At the time of the operation, the operator (including the equipment, materials, parts, etc.) should be at least (B) safe distance from the contact rail. A, 200mm B, 300mm C, 400mm D, 500mm The following places can use salts to remove snow and ice. (D) A, platform B, equipment C, bifurcation D, floor ladder 11. All incoming operatio