客户服务团队管理制度（Customer service team management system）.docVIP

客户服务团队管理制度（Customer service team management system） Decoration company Customer service team management system First, team members must obey the leadership and arrangement of the company. Two, team members must comply with the companys management rules and regulations and service behavior norms, conscientiously fulfill their duties. Three, team members shall not be allowed to disclose all commercial secrets of the customer and the company, and the offender shall be dealt with in accordance with the relevant provisions of the company or the law. Four, the customer service team every day regular communication and coordination meetings, timely exchange of work experience, convey the work information, keep the team members close cooperation, thought unity, all members of the team must participate. Five, team members must cooperate with each other, support each other, problems should be reviewed and analyzed in a timely manner, not mutual suspicion and criticism, affecting the unity of the team. Six, customer complaints and major incidents should respond in a timely manner, actively study countermeasures to deal with, and summarize the report truthfully, not his cause unnecessary influence and loss to the company. Seven 、 communicate regularly with other departments to maintain good relationship with each other. Customer service team responsibilities First, the customer service team directly under the deputy general manager management, the companys performance is the main responsibility, customer consultant is responsible for the team. Two. Responsible for overall and systematic presentation of the companys good image and strength, and the implementation of customer service management systems and service standards. Three. Fully understand the needs of customers, analyze the potential service value of customers, identify and sign valid customer sources. Four, customer centric, from consulting, design to the overall solution implementation of the full range of services. Fi