内审员案例分析题（Case study of internal auditor）.doc

内审员案例分析题（Case study of internal auditor） Exercise five case study Please judge in accordance with the circumstances of the case: if you can determine the non conformities, please write out the non conformance to the facts, the terms and contents of the GB/T19001 standards and the nature of the nonconformity. If it does not conform to the facts, please state the reason. 1. the auditor refer to the first quarter of 2004 signed 13 contracts with customers in the sales department, ask to see the review records of these contracts, sales manager said: all contracts review, but we have no written records, our unit computer network is, all in the contract review the online review, after that can meet the requirements when signing the contract, but the records are removed from the computer, not saved. Answer: 1. in the sales section, in the first quarter of 2004, 13 contracts were signed with the customer, and the records of the contracts were reviewed. The sales section was unable to provide a review record of these contracts. 2. records that do not conform to the 7.2.2 provisions of the GB/T19001:2008 quality management system, the results of the review and the measures to be taken shall be maintained. 3. does not conform to the nature, generally does not conform to. 2. auditors in a food packaging workshop, see the workers with an electronic weighing weighing the food to be packaged. When the auditor saw that the weight of each bag of food was 50+0.50 grams, the auditor checked the spot to weigh two bags of the weight and found that the scales were 48.30 grams and 48.35 grams respectively. The worker explained: the weight of each bag is enough, but the scales are not allowed. The auditor saw that the calibration label on the scale indicated that the scale was within the calibration period, but that the balance could not be returned to 0 without weighing the food. Answer: 1, in a food packaging workshop, saw the workers with an electronic weighing weighing the food to be p