药店金牌店长管理技能培训（Pharmacy; gold medal manager; management skill training）.docVIP

药店金牌店长管理技能培训（Pharmacy; gold medal manager; management skill training） The pharmacy medal manager management skills training Lecturer: Tan Xiaofang The number of training days: 2 days The training object: Senior clerk, manager, store manager The purpose of training: 1, noble occupation morality, good personal reputation: 2, the positive enterprising spirit, high professional skills: 3, always have a sense of crisis to have business consciousness: 4, to coach consciousness, have advanced awareness. Training background: The pharmacy managers quality high and low, service skills and service attitude is good or bad, is an important factor affecting the overall level of pharmacy service. The new store in long before the appointment, to accept at least three training and testing. 1, understand the enterprise To fully understand the historical status, the enterprise got what honor, product development and quality management, customer service service commitment, and the future development direction of the enterprise. In addition, the drug on the market in the flow path, and other related knowledge should also be covered. 2, understand the terms used in industry and related knowledge of Medicine To fully understand the business and industry knowledge, not only can increase the sense of belonging to the pharmacy pharmacy manager, may increase the guide on behalf of sales and service with confidence. Enter an industry, not only to the industry in the past and now understand the situation, but also to the future of the industry evolution process, trends have cognition; in addition, some common terms and related industries, such as pharmaceuticals, gross margin and rotary rate, POP, DM, and even some management terms, such as 5S, 4P etc. vocabulary, also want to know. 3, familiar with the competitive environment The manager should always pay attention to trends in industry competitors (such as sales, sales, marketing, price changes, new listing, personnel changes, etc.) and the s