前台术语（）.doc

前台术语（） First, the front term explanation: 1, Front Office (front office) Answer: 1, which located in the hotel lobby, the hotel product sales reception work, scheduling business operations and provide a comprehensive series of guest service department. 2, the front office of the main tasks of two: first, management, and two is management. 3 、 organization structure of front office. 2, Front desk (front desk or general service desk) Answer: 1, the hotel is located in the lobby, providing guests with registration, inquiry, checkout and other services. 2 the front desk is subordinate to the front office. 3. The front desk is the window of hotel service. 3, Room status (room status) Answer: 1, the general room status is divided into: housing has been cleaned (OC), housing OD, OOO, VC, VD, maintenance room (b), etc.. 2, a clear understanding of the room state, is conducive to customer service and sales room. 4, Room, type (room type) Answer: 1, common types of rooms are: Standard Room (standard single, standard double), luxury room, business room (Executive Room), suites (Deluxe Suite), connected rooms and apartments. 2 、 different kinds of rooms are suitable for different kinds of guests. 5, Double room (double room) Answer: 1, means a double bed or two single beds in the room. 2, double occupancy impact on the hotel (increase total hotel sales revenue). 6, Signal room (single room) Answer: 1. A room with a single bed or a double bed. 2, occupancy characteristics. 7, Suite (Suite) Answer: 1, refers to the living room or lounge and bedroom connected to the room together. 2, Suite Rental is conducive to raising average house prices, improve the overall income of the guest room. 8, Adjoining room (adjacent room) Answer: 1, refers to adjacent and not interlinked room. 2. Suitable for meeting guests. 3, unfavorable arrangements for hostile or different types of guests. 9, Reservation (room reservation) Answer: 1, refers to the hotel for the occupancy requirements of the gues