您的权利与责任.PDFVIP

MANDARIN/ENGLISH 您的权利与责任 您有以下权利: • 平等获得服务 • 获得尊重和礼遇并且保持尊严 • 您的需要得到评估，以便确定适合您的服务 • 知情并参与做出影响您的决定 • 请人（代言人或支持人士）在您没有能力的情况 下代表您参加做出与您的护理有关的决定 • 个人隐私和秘密得到尊重 • 查阅所保存的您的个人资料 • 在我们未能达到您的要求时提出投诉而不会遭到 报复 您有以下责任: • 尊重对待工作人员和其他人，做到彬彬有礼 • 对自己的行动和决定负责 • 提供足够的信息来帮助工作人员对适当的服务做 出评估和决定 • 在情况发生变化时通知工作人员 我们对您的承诺: • 尊重您的个人信仰、隐私和秘密 • 尊重对待，彬彬有礼 • 认可并且接纳您选择的人代表您行事 • 承认、促进并且重视与您存在照顾关系的人的 作用 • 向您提供本机构的一整套服务和相关服务的信息 • 尊重并且重视您的语言和文化需要 • 在需要时为您提供口译员 • 承认并且调查任何投诉，做到公平、保密，以便 及时解决有关问题 YOUR RIGHTS AND RESPONSIBILITIES You have a right to : • receive quality services • be treated with respect, dignity and courtesy • have your needs assessed to determine the right service for you • be informed about and participate in the decisions that affect you • have someone represent you (an advocate or support person) who participates in decisions relating to your care if you do not have the capacity • have your privacy and confidentiality respected • access personal information kept about you • make a complaint, without retribution, if we do not meet your expectations It is your responsibility to : • treat staff and others with respect and courtesy • be accountable for your own actions and decisions • provide enough information to assist staff to assess and determine appropriate services • inform our staff if there is any change in your condition Our commitment to you is to: • respect your personal beliefs, privacy and confidentiality • treat you with courtesy and respect • acknowledge and include any person you choose to act on your behalf • recognise, promote and value the role of people in care relationships with you • inform you of our full range of services and relevant services of other organisations • respect and value your language and cultural needs • provide you with access to interpreters if required • have any complaint acknowle