卓越客户服务领导者的五项原则（Five principles of the excellent customer service leader）.docVIP

卓越客户服务领导者的五项原则（Five principles of the excellent customer service leader） Build invincible customer service team How to create a cohesive organizational climate? We must have a customer oriented culture in the organization; - for managers, it is not important that you present what happened, but what happens when you are not there. Support atmosphere evaluation of customer service Employees need to create a good environment, there must be a customer-oriented enterprise culture, enterprise culture needs to create supportive atmosphere, evaluation of customer service support environment, can be used five standard Score on the following questions: What are employees commitment to organizational goals?. What is employees commitment to organizational goals? Such as customer service, customer service standards, customer service, team goals, etc. These are organizational commitments. So, do employees agree with organizational commitment?. What is the extent to which employees volunteer to help and support each other?. How many opportunities are there for employee development and learning?. To what extent can employees participate in and influence decisions related to their work?. Employee returns. The extent to which returns and improvements are based on ability and performance. A lot of times, the customer service supervisor in some enterprises is promoted according to seniority, or according to the relationship with the leader. Return and promotion can only create a positive, positive and upward corporate culture based on ability and job performance. The staff can make the enterprise development goals can be achieved in the occupation career extent. An increase in salary not to allow employees to give full play to their own energy, one of the reasons is that there is no good environment; there is a reason that the employee is in the business there is no room for development, namely their employee occupation career planning. Between the employees and managers of fairness, h