商务英语视听说PPT-Unit Three-On the Phone.pptVIP

商务英语视听说-3 Unit Three: On the Phone Learning Objectives After completing this unit, students should be able to: Answer the phone Ask to be connected Leave messages Deal with problems by telephone Warm-up Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks. Know the purpose of your call in ________. Make sure you have all the ________ you’ll need before you dial. _________a specific time for calls. Get rid of all _________: turn off the radio, television, etc. Listen carefully and confirm that you have understood each point. Don’t ________you have understood when you haven’t. Let others speak and try to avoid _________ Speak slowly and _______; try to avoid speaking with a strong accent. Don’t ______! Whenever possible, use the optional choice method. Make sure you sound _________ and agreeable. Make sure your call is brief. Try to avoid_______calls. Don’t try to be funny_________you may be __________. Smile while you are talking. Your listener can “________” your smile. Listening Practice Put the following telephone dialogue into the right order, then listen to the dialogue and check your answer with your neighbor. Of course not. Just stay at home and get some rest. See you on Friday. Hello, Mr. Smith? Thank you. I will see you then. I am afraid I am going to be off sick today. I have got a bad cold. I hope you don’t mind. Yes. Who is calling? Hi, Mary. What is up? It’s Mary Murphy. The correct order is ______________________________. Listening Practice Listen to the dialogue and complete the following message note. Then please exchange it with your neighbor. Video 1 Watch the video. Stop the video when Mr.Schulz states the message and write it down. Video 1 Work in pairs and role-play the telephone dialogue, referring to the messages you have taken. Video 2 Video 2 Work in groups and brainstorm the difficulties in making phone call from your past experiences. Share your experi