酒店年度工作计划1.doc

酒店年度工作计划1 2007 is the key year for the hotel to prepare for the four Starhotel Tourist Hotel and to achieve economic success. Therefore, to further improve staff quality and improve service skills is the urgent need to consolidate internal forces. According to the instructions of the hotel of the board of directors on the increase staff training efforts, combined with the actual hotel, I intend in the year 2007 to cultivate other employees activities as an opportunity to further promote the staff training depth, strive to do a good job training for workers in 2007. I. guiding ideology The hotels in economic work as the center, the training of expert staff theme that runs through them, seriously study the importance of a profound understanding of the training work, to comprehensively improve the overall quality of staff. Two, the current situation of the hotel The hotel staff service skills and sense of service and I shop four star target standards there are still large gaps, mainly reflected in the staff is not in place courtesy, not strong sense of customer service, employee unfamiliar business etc.. Three, current goals and tasks The 2007 annual staff training in hotel development and post demand as the goal, to improve the understanding of importance of staff training, and actively guide the employees to learn, to sharpen your skills, enhance the competitive position of join in the reform of the self-confidence, cultivate a high quality of service, skills characteristics of high-quality staff, to become intelligent employees in the new period of continuous learning continuously improve the. Four, training methods and content implementation To each department as the basic training unit, the implementation of marketing services concept and skills combination of training principles, organize the implementation of post vacancies, a post more training methods. In three aspects of targeted training, and continuously improve the staffs job skills. 1. professional skills