面对不同客户类型的应对技巧（Coping skills for different customer types）.docVIP

面对不同客户类型的应对技巧（Coping skills for different customer types） An indecisive customer: Such a person has no opinion of himself, and is often passive and difficult to make a decision. In the face of the sales personnel who must firmly grasp the initiative, full of confidence to use sales pitch, continue to make positive suggestions to him, a lot of the use of certain terms, and dont forget you are stressed from his position to consider. This way until he makes a decision or unconsciously makes a decision for him. As a professional salesperson, you can say, hesitation brings more losses than you think.. If you dont want to buy anything, you wont get it, will you? But if you want to buy these benefits, you can get them. (continue to outline the benefits of the product) what do you want? Do you want these benefits or do you want nothing? If the customer says: you have a point, I certainly want those benefits, but......... You can do it: then, please pick it.! Honest customer The kind of man you say, he nods, says yes, and even goes along. Before you speak, he sets boundaries in his mind. Although he still can not relax himself, he will eventually buy it. When dealing with such a customer, the most important thing is to let him nod his head and say good and complete the transaction unconsciously. A reticent customer This person asked a cautious, three do not know, no reaction, serious in appearance. In addition to the introduction of goods, but also warm and sincere, and try to win over feelings, to understand their work, family, children, and home to understand the real needs of customers. Dont force him to talk. You should follow his character, speak softly, and ask him questions that are easy to answer. In a word, make sure he thinks everything you say and do is for him. The customer does not force a robust, experienced and steady, the sales promotion to words although listen carefully, but lukewarm, not about your ideas easily. In general, sales personnel should avoid tal