买家培训记录（Buyer training record）.docVIP

买家培训记录（Buyer training record） One, refund problem 1, cash on delivery, can not apply for a refund, can only be refused or after the success of the transaction complaints rights 2, after the buyer has paid, you can apply for a refund immediately 3, distinguish between refund status and transaction status 4, the transaction is still in progress, before the refund has not been successful, this transaction alone, buyers can always apply for a refund 5, the buyer has paid the case, apply for a refund, waiting for the seller to confirm the time is 48 hours. There is no way to refuse a refund agreement, 1. or delivery, and 2. or agree to a refund agreement. 3. or 48 hours later, the system automatically agrees with the agreement. If the seller mandatory delivery, you can apply for a refund, and then apply for customer service intervention 6, the seller has shipped circumstances (buyers apply for refund, waiting for the seller to confirm, the seller confirmed the time of overtime - in kind: 5 days Virtual: 3 days) Without receipt of the goods, the Seller agrees that the refund is successful and the transaction is closed. The seller refuses to wait for the buyer to modify the agreement (buyer changes, or apply for customer service involvement). Buyer timeout time is 7 days, at this time not operational, refund closed, transaction continues. For example, express 10 days, third days to apply for a refund, apply for refund, closed, automatic trading, confirm receipt for 6 days. If you do not receive the goods, you can not choose a partial refund, the amount of refund, the amount can not be modified The goods have been received and need to be returned, and the final transaction status is closed. No return is required, and the final transaction status is successful The sellers confirmation time is 5 days, the Seller agrees or fails to work overtime, the refund agreement is reached, no refund is required, the refund agreement is reached and the refund is successful. The refund sta