万豪酒店IT部PP Contingency Control and Emergency plan.doc

STANDARD OPERATING PROCEDURES 标准操作程序 Subject 主题: Contingency Control and Emergency plan 突发事件和紧急预案 Policy No 编号: FIN – 123 Effective Date 有效日期: 1st August 2007 Issued by 签发: Finance Controller财务总监 Approved by 批准: General Manager总经理 Signature 签名： Signature 签名： Purpose 目的 To ensure that the hotel and all staff are adequately prepared for any emergencies that may arise. 确保酒店和所有员工在可能出现的紧急情况下能有序地准备 Policy Procedure政策和程序 APPLICABILITY/SCOPE 应用范围 This PP applies to all staff in the hotel. 这个策略程序适应于酒店内的所有员工 GENERAL POLICY STATEMENT策略概述 This emergency plan is to ensure that the hotel can still function even if there is a power failure or a mechanical breakdown in the computer system. 这个紧急计划是确保在酒店电脑系统出现停电或崩溃状态下,各职能部门工作仍能运作。 ADMINISTRATIVE RESPONSIBILITY管理的职责 The responsibility for the development of and amendments to this policy resides with the Director of Finance and Business Support. 关于政策发展和修正由财务总监负责. PROCEDURE(s) 程序 In the event of a computer stoppage, the hotel will continue to function on a manual basis until the computer system is restored. 如果发生计算机系统停机，酒店职能工作将以手工操作直至计算机系统恢复。 Front Desk 前台 The Front Office Duty Manager will carry out the following task: 前台值班经理将执行以下任务： Advise the following key personnel immediately: 立即通知以下的主要人员： -IT Manager / IT Co-coordinator on Duty 电脑部经理/电脑部值班人员 -General Manager总经理 -Director of Finance Business Support 财务总监 -Executive Assistant Manager 行政助理经理 -Front Office Manager前厅部经理 -Executive Housekeeper行政管家 -Manager on Duty值班经理 -Service Center Staff服务中心员工 -Outlet Cashiers餐厅收银 Supervise and manually update the last print-out of the following contingency reports to be produced from the latest back-up disk before the breakdown: 从系统崩溃前最后备份的一份硬盘中找出以下报表,监控并手工更新以下报表： -Registered Guests (By Name)住店客人报表（按名字排序） -Registered Guests (By Room Number)住店客人报表（按房间号排序） -Arrival Report到店报表 -Departure Report离店报表 -Folios for departing guests离店客人账单 -Guest Ledger Trial Balance客帐试算平衡表 -Room L