酒店《价格构成》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Rate Structure 任务: 价格构成 Code序号: RM-RES-P090 Objectives： At the end of this session reservation sales agent will know how to access and locate rate information using Oprea 目的: 在课程结束的时候预订部销售文员应懂得如何使用Oprea查询 有关价格的信息。 Standard ： Reservation sales agents should have thorough understanding of all rate plans and associated rates so that they can professionally and accurately quote rates to callers. Reservation sales agents will be able to access and locate rate information using the Oprea menu as required. Negotiated rates will not be