浅析中铁快运广西分公司绩效管理中存在的问题与对策.doc

浅析中铁快运广西分公司绩效管理中存在的问题与对策 学 生： 学 号： 专 业： 导 师： 浅析中铁快运广西分公司绩效管理中存在的问题与对策 摘　 要Analysis on the Problem and Policy of the Performance Management ABSTRACT After the 21st century, our country has been changed a lot in politics, the economy and the social culture. Specially, along with the market economy environments rapid change, many enterprises is seeking the new management and operation method. The Performance Management takes the entire enterprise to drive that system’s foundation and human resources management key, has received more and more enterprise’s attention. Many enterprises start to establish and implement the Performance Management System. But the enterprise would in this process to meet many question cause Performance Management proposal carries out with difficulty. Performance Management proposal carrying out with difficulty responded had the problem in the process. The enterprise only then discovers these questions, solves these problem to be able to enable the Performance Management to play the role. Therefore the enterprise must base on the core value and the prospect to achieve the Performance. Moreover, gives the feedback regularly to each staff who achieved the Performance. Must inform the needed ability to each staff, let them know what need to develop. When the Performance, ability and reward related, the staff can explode potential power to create more value for the enterprise. KEY WORDS: Performance Management, Performance Appraisal，Human Resource Management 目 录 摘　 要 I ABSTRACT II 1绩效管理的发展现状 1 1.1 绩效管理的概念 1 1.2 国内企业绩效管理的现状与问题 2 2 中铁快运广西分公司绩效管理的现状与问题 3 2.1 中铁快运广西分公司绩效管理的现状 3 2.2 缺乏以战略为导向的绩效管理体系 5 2.3 绩效管理体系中存在的问题 6 3中铁快运广西分公司绩效管理有效实施的对策 8 3.1 明确管理者的角色 8 3.2 合理运用绩效考核结果 9 3.3 制定绩效改进计划 10 4 结 论 13 参考文献 14 致 谢 15 1绩效管理的发展现状 1.1 绩效管理的概念 从20世纪70年代后期“绩效管理”的提出到80年代后半期和90年代早期对“绩效管理”的重视与广泛普及，人们对绩效的认识是不断发展的。例如，在企业中，以强调客户满意度为目标之前，企业也经历了从一味的追求产品数量到