酒店前台接待英语培训.pptVIP

Front Office 欢迎和问候语 Good morning (afternoon, evening), sir ( madam ) How do you do? How do you do? Glad / Nice to meet you. How are you? Fine, thanks. And you? Welcome to our hotel. Wish you a most pleasant stay in our hotel. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us. I hope you have enjoyed your stay with us. Have a good time! 电话用语 Front Desk. Can I help you? Sorry, I’ve dialed the wrong number. May I speak to your General Manager? ----- Speaking. Sorry. He is not in at the moment. Would you like to leave a message? I beg your pardon?