technique isn’t everything, but it is a lot.pptVIP

Technique Isn’t Everything, But It Is a Lot 9310009A Jessie 9310047A Doris 9310049A Annie Listen More, Talk Less Listening is the most important skill in interviewing. ?The hardest work for most interviewers is to keep quiet and to listen actively. Interviewers must listen on at least 3 levels: 1. listen to what the participant is saying 2. listen to the “inner voice” 3. listen while remaining aware of the process and the substance ― like a good teacher Help interviewer in active listening: a. tape recording b. take notes the function of take notes: 1. help interviewers concentrate on what the participant is saying 2. keep interviewers from interrupting the participant Follow up on what the participant says Follow up-additional remark or footnote 1.There are three things that interviewers should do: a. ask for clarification b. seeks concrete details c. request stories 2. interviewer’s basic work in the process of interviewing: a. listen actively b. move the interview forward as much as possible ?what the participant has begun to share Ask Questions When You Do Not Understand unclear a. context, specific referent, chronology slide means ignore or skip a. slide may decrease interviewers’ understanding about the context in the process of interview. ? interviewers might miss the significant part 3. ask questions a. respect your participants ? let participants know you’re concentrate on what they say b. use vague words Ex: Q: How do you feel about the online grammar learning website? Participant: It’s so so! ask a further question: What is so so? ?In order to get more details from your participant’s experience ASK TO HEAR MORE ABOUT A SUBJECT →interviewers get generalities, want to get more information from participants →interviewers are interested in partici