网络客房预订处理流程图.doc

网络客房预订处理流程图 Clear Your Mental Space 清理心灵的空间 Think about the last time you felt a negative emotion---like stress, anger, or frustration. What was going through your mind as you were going through that negativity? Was your mind cluttered with thoughts? Or was it paralyzed, unable to think? 想下你最近一次感受到的消极情绪，例如压力，愤怒或挫折。当你处于那种消极情绪时你在想些什么？是充满了混乱的思绪？还是陷于麻木，无法思考？ The next time you find yourself in the middle of a very stressful time, or you feel angry or frustrated, stop. Yes, that’s right, stop. Whatever you’re doing, stop and sit for one minute. While you’re sitting there, completely immerse yourself in the negative emotion. 下次当你发现自己处于非常紧张的状态时，或是你感到气愤或受挫时，停下来。是的，对，停下来。不管你在做什么，停下来坐上一分钟。坐着的时候，让自己完全沉浸在那种消极情绪之中。Allow that emotion to consume you. Allow yourself one minute to truly feel that emotion. Don’t cheat yourself here. Take the entire minute---but only one minute---to do nothing else but feel that emotion. 让那种消极情绪吞噬你，给自己一分钟的时间去真切地体会那种情绪，不要欺骗自己。花整整一分钟的时间 – 但只有一分钟 – 去体会那种情绪，别的什么也不要做。 When the minute is over, ask yourself, “Am I wiling to keep holding on to this negative emotion as I go through the rest of the day?” 当一分钟结束时，问自己：“我是否想在今天余下的时间里继续保持这种消极情绪？” Once you’ve allowed yourself to be totally immersed in the emotion and really fell it, you will be surprised to find that the emotion clears rather quickly. 一旦你允许自己完全沉浸在那种情绪当中并真切体会到它，你就会惊奇地发现那种情绪很快就消失了。 If you feel you need to hold on to the emotion for a little longer, that is OK. Allow yourself another minute to feel the emotion. 如果你觉得还需要点时间来保持那种情绪，没关系，再给自己一分钟的时间去体会它。 When you feel you’ve had enough of the emotion, ask yourself if you’re willing to carry that negativity with you for the rest of the day. If not, take a deep breath. As you exhale, release all that negativity with your breath. 如果你觉得自己已经充分体会了那种情绪，那就问自己是否愿意在今天余下的时间里继续保持这种消极情绪。如果不愿意，那就深呼吸。呼气的时候，把所有的消极情绪都释放出去。 This exercise seems simple---almost too simple. But, it is very effective. By allowing that negative emot