培训的投资回报-7 (NXPowerLite).ppt

Emotional Intelligence: “The capacity to handle your own emotions and your relationships with others.” U.S. News World Report“The Secret Skill of Leaders” 1/14/2002 ? Capacity 2000 CC Emotional high jacking: Heart 10 beats per minute above resting rate - can jump 30 beats per minute within single heart beat; Body pumping adrenaline and other disruptive hormones; Swamped by toxic/angry feelings; Thinking distorted, difficulty organizing thoughts and feeling overwhelmed. ? Capacity 2000 CC ? Capacity 2000 CC The distance between the heart and the head is very short – but it is the longest journey in the world! ? Capacity 2000 CC ? Capacity 2000 CC Individual and team Leadership – leading people ? Capacity 2000 CC Organization leadership- building an enduring enterprise ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC 1-* Honest Forward-looking Inspiring-Influencing Competent ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC ? Capacity 2000 CC Clarity of purpose; Strong individuals; Focus; Roles and role flexibility; Training and competence; Trust; Commitment; Communication; Line of sight between performance and reward. ? Capacity 2000 CC ? Capacity 2000 CC Communication between leader and constituent is at the heart of everything. John W. Gardner ? Capacity 2000 CC Ninety percent of executives rate themselves as effective communicators. Only thirty percent of their subordinates agree. ? Capacity 2000 CC The biggest problem with leadership communication is the illusion that it has occurred. ? Capacity 2000 CC Understand Agree Care Empowered to take action Fatal Assumptions 4 ? Capacity 2000 CC ? Capacity 2000 CC “Every year since 1950, the number of American chi