激励技巧 (NXPowerLite).pptVIP

Agenda (50/50); Preparation: Logistics; Knowledge and understanding. “Gestalt” Silences; Nerves; Language; Process suggestions from the group; What is the group saying to you; Self awareness; Control, time etc; Problem people; Conflict Acknowledge: The process; The people. Allow issues to be raised; Allow discussion of issues; Allow decision making; Allow next steps; Allow closure What knowledge do I have ? What is my mindset in preparing ? What reference materials are to be consulted? (Local and National) Are there previous workshop agendas/outputs or research findings? What literature/documents should I research ? What videos and other resource materials etc might be consulted What materials are already available within the organization ? Which local experts might be usefully consulted?. What do the delegates/trainees know? Has a needs analysis already been done ?; Can you visit some delegates/trainees in their workplace to get a better feel for their mindsets and needs ?; What about their customers/clients ? Is research required ?; Is there a need to workshop and agree the agenda up front. Willingness; Equal number of participant groupings; Ideally 15 to 20; Project sponsor; Clients and/or potential clients or suppliers ; Potential customers; Known adversaries of the subject; Officials controlling service delivery and budgets; Employees/members. The facilitation will take place in a building. Some buildings are more appropriate than others. Here is a checklist of things to think about: Heating: does it exist and who is responsible for turning it on? Lighting: is this adequate and are there blackout facilities if you need to show a film? Electricity: where are the sockets, will you need an extension cable and adapter? Furniture: are there enough chairs and tables and is it OK to shift them around? Walls: is it OK to stick things on the walls or will you have to bring flip chart stands? Equipment: what equipment is available, is it working, are there spare bu