前厅行李SOP.doc

行李运送注意事项 Baggage attention below ? 1.????? 认真检查行李。 Inspects the baggage earnestly. 2.????? 搬运行李时，要建议客人自己保管贵重物品以及易碎物品。 When transporting baggage, guest’s valuables and breakables are must be pay attention. Lets Guest take care of by himself. 3.????? 装行李时，要注意将大件，重件，硬件行李放在下面。 When installs the baggage under, must pay attention to the big baggage, put under please. 4.????? 搬运行李时，必须小心，不可用力过大，更不许用脚踢客人的行李。 When transporting baggage, must be careful, does not use foot to kick guest’s baggage. 5.????? 照看好行李，不能让行李处于无人看管的状态。 Looks after guest’s baggage, can not let condition which the baggage is in nobody to safeguard. 6.????? 做好行李搬运记录。 Completes the baggage to transport the record. 7.????? 上班前整理仪容仪表。 Tidy up appearance before going to work. ?? 行李运送注意事项 Baggage attention below 1.????? 认真检查行李。 Inspects the baggage earnestly. 2.????? 搬运行李时，要建议客人自己保管贵重物品以及易碎物品。 When transporting baggage, guest’s valuables and breakables are must be pay attention. Lets Guest take care of by himself. 3.????? 装行李时，要注意将大件，重件，硬件行李放在下面。 When installs the baggage under, must pay attention to the big baggage, put under please. 4.????? 搬运行李时，必须小心，不可用力过大，更不许用脚踢客人的行李。 When transporting baggage, must be careful, does not use foot to kick guest’s baggage. 5.????? 照看好行李，不能让行李处于无人看管的状态。 Looks after guest’s baggage, can not let condition which the baggage is in nobody to safeguard. 6.????? 做好行李搬运记录。 Completes the baggage to transport the record. 7.????? 上班前整理仪容仪表。 Tidy up appearance before going to work. 寄存行李注意事项 ? 1，? Check the guest’s name and the room number. 2,检查行李是否有损坏，并核实行李件数。 Whether the inspection baggage does have the damage, and verifies the baggage number. 3,告诉客人酒店不能寄存贵重物品和危险品，如果要寄存贵重物品，请寄放在前台的保险箱里。 Please tells the guest, the hotel not to be able to check the valuables and the dangerous material, if must check the valuables, please entrust in the safe box of the front desk. 4,如果客人收据遗失，行李员一定凭借足以证实客人身份的证件才能把行李交还给客人，并要求客人写出行李已被取走的证明，复印有效证件。 If the guest loses the