Information technology payoff in the healthcare industry a longitudinal study.pdf英文资料.pdfVIP

Information Technology Payoff in the Health-Care Industry: A Longitudinal Study SARV DEVARAJ AND RAHV KOHLI SARV DEVARAJ is Assistant Professor ofManagement at the University of Notre Dame. He received his Ph.D . from the University of Minnesota. He has worked on several projects for companies examining the impact ofthe technological environment, just- in-time manufacturing, work teams, and perfonnance evaluation systems on manu- facturing performance. He has also studied the impact of technology investments and technology usage in the health-care industry. In the field of service quality, Dr. Devaraj conducts research on consumers perception of service and product quality in the automotive industry. He teaches courses in management of technology, operations management, and business statistics. RAJIV KOHLI is the Project Leader, Decision Support Services, at the corporate office of Trinity Health. He is also an adjunct Assistant Professor at the University of Notre Dame and has taught at the University of Maryland, University College, where he was a recipient of a Teaching Recognition Award. Dr. Kohli received his Ph.D . from the University of Maryland. His research has been published in Decision Support Systems, Information Processing and Management, Intemational Transactions in Operational Research, Journal of Decision Systems, and Health Care Information Management, among other joumals . Dr. Kohlis research interests include organiza- tional impacts of information systems, process innovation, and enhanced decision support systems. ABSTRACT : With the enormous investments in Information Technology (IT), the question of payoffs from IT has become increasingly important. Organizations con- tinue to question the benefits from IT investments e