ISO9001内审员训练课程教材.ppt

審核檢查表 Audit Checklist 內部審核檢查表 檢查表的好處 Advantage of Checklist 優點Advantages 可用來指導審核過程 guide to the audit process 記錄証据 records evidence 作為審核証据 evidence of audit 新手的好幫手-備忘錄 good help for beginners- aide-memories 缺點Disadvantages 需要時間准備 preparation time needed 忽視其他觀點 blindered view 略微麻煩 somewhat cumbersome 建議使用,非強制性 advised but not mandatory 審核小組會議 Audit Team Briefing 審核組長于審核前召集 conducted by team leader prior to the audit 確認准備工作均已完成及審核員分工 confirm completion of preparation work and job content of team members 討論可能出現的問題及需注意事項 share information and discuss problems 交流經驗及審核技巧 share experience and auditing technique 開始會議/審核通知 Opening Meeting/Audit Notice 發出審核時間表 issue audit program 說明審核目的,內容,方法和時間安排 specify the audit contents,methods and time 與被審核部門/項目的負責人確認審核時間和人員安排 confirm the audit schedule and arrangement with the responsible person of the audited department/activities 內部審核 Internal Auditing 執行審核 Audit Execution 審核技巧 Auditing Skills Is the management system in place and effective? 管理体系在實施中,并有效嗎? 可采用路徑式審核 Audit trails should be discernible 進行程序審核,作為補充 Supplement with procedural audits 審核活動 Audit Activity 審查文件 Review documents 會談/溝通 Interview/Communication 現場觀察/收集証据 site observation/evidence collection 評審 evaluation 審查文件 Documents Review 確認已建立系符合標准要求 determine if established system comply with the standard requirements 手冊 quality manual 程序 procedures 審核路徑 Audit Trail 是否設定了目標和任務? Have any objectives and targets been set? 是否這些目標和任務都已放在管理計划內? Are these addressed in the management program? 有任何文件嗎? Any document? 法規/標准/要求狀態? Regulatory/standard/requirement conditions? 誰是關鍵人員? Who are the key personnel? 有任何作業控制嗎? Any operational control? 審核路徑 Audit Trail 判斷控制程度? Degree of control? 調查培訓資料 Investigate training information? 表現測量記錄? Records of performance measurements? 表現報告? Performance reports? 相關方(如:客戶)的反餽資料?