酒店英语培训().pptVIP

Greeting Farewell欢迎和欢送 Programme Outline课程内容 How to greet a guest?向客人打招呼 How to welcome a guest? 　如何欢迎客人 How to farewell 　如何道别 Related Documents 　How to greet a guest?向客人打招呼 If you don’t know the guest’ s name, how do you greet... 不知道客人的名字时，不同的对象该如何打招呼？ Who do we greet these two guests? 我们该怎么对图片中 这两位人物打招呼？ 　First Name Last Name名与姓 Use salutation before the last name, ie. If the guest’s full name is Michael Jackson, we call him “Mr Jackson”.使用称谓 - 称呼客人的姓而不是名。如客人全名为刘德华，应称“刘先生”而不是“德华先生”。 Never call the guest’s first name without his/ her permission.未经客人允许，不可任意称呼客人的名 Showing understanding表示理解... You may say…您可以说... “I see.” “I understand. Sir/ Madam/ (Guest Name).” “Certainly, Sir/ Madam/ (Guest Name).” You can also use your body language也可运用肢体语言ie. Nodding the head slightly如：微微点头 Responding to Thanks 回应客人的感谢... You are welcome, Sir/ Madam. Not at all, Sir/ Madam/ (Guest Name) It’s my pleasure. My pleasure. 欢迎 Welcome to Parkview hotel. 欢迎您来到明宫观景轩. Welcome to Ming Palace. 您光临xx酒店，我们感到非常荣幸. It is our pleasure to have you at the xx hotel. 祝您住店愉快． We wish you a pleasant stay. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us. （客人在饭店逗留期间） Have a good time.祝您过的愉快． 　　　　　　　　　　餐厅迎客 如餐厅客满，不得不让客人用餐时，应先征得双方客人同意： 　Would you mind sharing a table? 　您愿不愿意与别人共用一张桌子？ 如因客满而不得不让别人等待时： 　I am afraid all our tables are taken. Would you mind waiting ? 　恐怕我们已经客满，你介意等一会儿吗？ 等有了位子，立即引客入座，这时候应该说： 　Thank you for waiting 　抱歉让您久等了． 指引方向 这边请 This way, please. 请注意脚下 Mind your step. 小心碰头 Mind your head. 您的房间在二楼． Your room is in the second floor. 我带您参观一下酒店． I will show you around the hotel. 我来给您领位． I will show you to the table. 请当心 Please be careful 餐桌安排 当需要客人往旁边挪一下时 　Excuse me,Would you mind moving over a little? 当需要客人将椅子拉近桌子时 　Could you move your chair closer to the table, please? 当需要打扰客人借过时 　Excuse me, sir, but may I pass? 当需要客人为别的客人挪个位子时 　Another guest wishes to sit at the counter. Could you mov