商务函电课件-Modes of Modern Communication.pptVIP

The layout of E-mail From: To: CC: BCC: Subject: ningboimport@ homefacility@ An enquiry Analysis of E-mail Address 123@456.com 123: user name @: at 456.com: where the receiver puts his E-mail box 普通高等教育“十一五”国家级规划教材 2005年，宁波波导手机实现销售1393万台，稳获 国产品牌手机销量六连冠，出口611万台，总量超过所有其 他国产品牌手机出口量的总和，占国产品牌手机出口总量的 60％以上，稳居国产品牌手机出口总量第一，全球累计出口 已超过1000万台，全球累计销量突破5000万台。在销量节节 攀升的同时，宁波波导更加注重售后服务的质量。土耳其阿 吉利克（Areclik）进出口有限公司在收到波导公司探求建 立合作伙伴关系可能性的传真后，就售后服务以电子邮件方 式进行了咨询。 注重售后服务质量 建立合作伙伴关系 以电子邮件方式进行咨询 Case 2 Key points 普通高等教育“十一五”国家级规划教材 Useful Expressions 1. be interested in 2. after service 3. guarantee to keep sth. in good repair 4. free of charge 5. hot line 对……感兴趣 售后服务 保修 免费 热线 普通高等教育“十一五”国家级规划教材 Useful Sentences 1. We are interested in the possibility to cooperate with your firm. 2. Please offer us some information on your after-sales service if it is convenient. 3. How long is the guarantee to keep your … in good operation? 4. Are there any favorable methods such as free of charge for phone components or discount in fixing? 普通高等教育“十一五”国家级规划教材 E-mail From:market@ To:service@ Cc:None Subject: An enquiry Dear Sirs, We are glad to learn from your fax dated July 25, 2006. We are interested in the possibility to cooperate with your firm. But here, we still have some questions. Please offer us information on your after-sales service if it is convenient. 普通高等教育“十一五”国家级规划教材 E-mail How long is the guarantee to keep your phone and PDA in good operation? Are there any favorable methods such as free of charge for phone components or discount in fixing? Are you planning to open a branch here or it won’t be easy for local customers to repair the phones? Thank for your attention and we are waiting for your prompt reply. Yours faithfully, Market Manager 普通高等教育“十一五”国家级规划教材 Notes to E-mail 1. be glad to do sth. 乐意去做 近似于be happy to do sth.。 e.g. We are glad to have such a chance to spend our holidays. 我们很乐意有这样的机会来度假。 I’m glad to devote my