[管理学]机工社 人力资源管理 英文版教材 PPTchapter 05.pptVIP

Chapter Objectives Describe what the term validity means with regard to employee selection and how a company can achieve and document it. Explain the various selection methods used by firms. 5-1 Gaining Competitive Advantage 5-1a Opening Case: Gaining Competitive Advantage at Southwest Airlines The problem: Selecting the Best Employees from Thousands of Applicants The Solution: Implementing Targeted Selection How the Use of Targeted Selection Enhanced Competitive Advantage? 5-1b Linking Selection Practices to Competitive Advantage The effectiveness of a firms selection practices can impact an organizations competitive advantage in a number of ways. 5-2 HRM Issues and Practices 5-2a Technical Standards for Selection Practices The technical term for effectiveness Validity Achieving Validity Determining Job Qualifications Job Qualifications refer to the personal qualitiies an employer seeks when filling a position.(Figure 5-1) Technical KSAs or Aptitude for Learning Them Nontechnical Skills Work habits Absence of dysfunctional behavior Job-person fit Choosing Selection Methods The attainment of validity depends heavily on the appropriateness of the particular selection technique used. A firm should use selection methods that reliably and accurately measure the needed qualifications. A number of things a manager can do to increase the reliability of selection practices: Establish a good rapport with candidates. Make them feel at ease. Ask questions that are moderately difficult. Administer several measures to assess each important KSA(e.g.,ask several interview questions for each quality assessed). How does a company decide which selection techniques to use? behavior consistency model To implement the behavior consistency model, employers should follow this process: 1. Thoroughly assess each applicants previous work experience to determine if the candidate has exhibited relevant behaviors in the past. 2. If such