[经管营销]8D报告培训资料.ppt

5/30/2002 Rev. Orig 8D Training Vishay Customer Corrective Action Request (CAR) GuidelinesVishay《客户纠正措施要求CAR》应用指南 What is a CAR/ 8D?何谓CAR/8D ? A CAR/8D Report is a method to document, communicate, track and drive resolutions for quality issues. CAR/8D是针对品质问题而进行文件化、沟通、追踪及解决问题的方法。 An 8D report is Ford Motor Company’s format for problem solving. It is the preferred method used throughout our industry. CAR/8D报告是福特公司解决问题的格式。它是我们所有行业首选的解决问题的方法。 CUSTOMER 8D EXPECTATION客户应用8D的期望 Immediate Containment. 采取迅速的围堵措施（短期对策） Clear identification of Root Cause. 真正识别问题产生的根本原因（真因） Robust Corrective Actions. 充分的纠正措施 Verified Corrective Actions. 验证纠正措施 System fixes. 系统化（即纠正措施标准化或文件化） 100% On-time response. 100%准时反应（即及时解决问题，准时回复客户） Eliminate the problems the first time. 做到第一次就消除问题所在 Prevention of future problems. 实现潜在问题的预防 CAR/8D Report Problems完成CAR/8D报告存在的问题 Not identifying the true processes, escape, and system root causes. 没有识别出过程、流出（逃脱）及系统的根本原因（真因） Not implementing system corrective actions. 没有实施系统性纠正措施 Not properly containing entire pipeline of product. 没有针对产品的所有流程采取正确的围堵措施 Unclear or ambiguous wording. 对问题采取的不明确或模棱两可的描述 Not meeting customer expectations regarding content and cycle time. 不符合客户关于内容及回复时间的要求 CAR/8D RequirementsCAR/8D的要求 All corrective action requests must be completed using an 8D report (unless a different method is required by Customer). 所有的《纠正措施要求》必须采用8D报告形式（除非客户要求采用不同的方法 Must use Corporate format. 必须采用Vishay公司的格式 Must use 8D checklist as a guideline in completing the 8D’s. 在完成报告的过程中必须采用8D检查表进行检查 8 Disciplines to Problem Solving解决问题的8个准则 D1 Establish a Team 组建问题解决小组 D2 Describe the Problem 描述问题 D3 Contain the problem 采取围堵措施（即短期对策） D4 Identify the root causes 识别/确认根本原因（真因） D5 Corrective Actions 确认纠正措施 D6 Implement Corrective Actions 实施纠正措施（即长期对策） D7 Prevent Recurrence 防止再发 D8 Congratulate the Team 小组庆祝 D1 Establish TeamD1 组建问题解决小组 Establish Cross Functional Team. 建立跨功能小组 Identify