商务电子邮件（英文）Lesson33AskingforReplacement教材教学课件.pptVIP

Lesson 33 Asking for Replacement 要求换货 业务提示 当买方发现所购货物出现质量问题时，可要求换货，让卖方重新交付符合合同标准的货物。一般情况下，陶瓷玻璃制品的合同中会约定如果次品率低于1%，卖方可不予赔付。本文中的花瓶出现质量问题，次品率高于3%，因而买方要求换货。 邮件范文 Dear Mr. Clark We have recently received a number of complaints from our customers about part of the 50,000 pieces vases supplied to our Order No.398 of November 10.   We have examined the vases, and found color difference and bubbles on the surface of the 1680 vases. Attached are some relative photos. Obviously the quality is not up to the contracted standard. As these 1680 vases are quite unsuited to th