酒店房务英语Module_7_Telephone_Service教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1A Morning Call Service  Telephone operator offers a morning call service to the guest.Dialogue 2An Overseas Person-To-Person Call If the guest needs, telephone operator offers an overseas person-to-person call service;Dialogue 3A Call from Outside Telephone operator receives the calls from outside and meets their needs.Dialogue 4 Answering Guests’ Inquiries  Telephone operator receives the calls inside of hotel and answering their inquires.;The following pattern drills should be recited by the students● Operator. What can I do for you? ● I’d like to make an international call. ● May I have your name and room number? ● I will try to get you through. Please do not use your telephone in the meantime. ●Hang on, please. ●Please hold the line while I try to put you through. ●There is a telephone call for you.  ; MESSAGE FORMTo _Mr. Jackson__ Room__422____Date __Oct. 27th_ Time___11.o’clock am___From ___Mr.Douglas Crab_ Telephone No.____________________________________________________TelephonedWill Call AgainPlease Call Him √_tell Mr.Jackson that there is a meeting held in Mr. Crab’s company at 3 o’clock_______________________________________________________________________________________________________________________________________________________________________________________________________________________Received by__________________________________________________________________________________________________ ;All calls must be answered within three rings and in a uniform manner. Speak in a clear, pleasant tone. Never raise the voice or shout. Replace the receiver gently. Make sure the caller hangs up first.1. Greeting 2. Your department 3. Identify yourself 5. Use positive tone of voice 6. Use guest name ; ;◆the types of calls ◆ the use of each type of call