航空商务英语Unit 16 Flight Irregularities.pptVIP

Unit 16 Flight Irregularities Part One: Warming-up In airline service there are many factors which affect the departure and arrival of the flights. Some may even cause the cancellation of the flights. Can you list some of the factors that may cause the delay and the cancellation of the flights. Reasons Irregular ground service Mechanical problem Airport facilities The weather condition Sudden change in schedule Airport Hotel: Jin Jiang Shen Zhen Airline Hotel Jin Jiang Shen Zhen Airline Hotel is an international hotel built according to 5 star standard. It is located conveniently in Shennan Da Dao, Shenzhen city, being only 15 minutes by bus to Luohu Railway Station. There are 420 guestrooms in the hotel, all being elegantly and cozily designed, with bathrooms, mini bars, television and fast internet access services available. Whichever room type you chose, you can overview Hongkong or Shenzhen Center District. The hotel possesses one large banquet hall, one multi-function hall, six small-sized banquet halls and two conference halls. The conference rooms, together with more than 200 parking spaces and trained staff are basic elements for the success of your conference.The fitness center provides you a series of leisure services: Fitness rooms, swimming pool, sauna, beauty hair center and card room. Part Two :Dialogues Dialogue A :Offering Special Service to a Delayed Passenger What’s the extent of the delay Estimated time of departure Airport hotel Complete your check in Engine problem Unexpected thunderstorm On a complimentary basis Dialogue B :Rerouting a Passenger Due to Cancellation Put you up at the airport hotel A business talk Confirm the seat Flight maintenance Heavy snow Outgoing flight Incoming flight Dialogue C :The Airline Offers Comprehension to the Denied Passenger Because of Overbooking Board sb. A confirmed ticket Be frustrating and inconvenient for sb. It’s not my fault. Be willing to give up one’s seat Keep my fingers crossed