(精选)商务英语口语Unit 13. Complaints and Claims课件.pptVIP

Unit 13 Complaints and Claims ;Part 1 Teaching Aims To say sentences about complaints and claims To form conversations concerning complaints and claims To form monologues about complaints and claims To make an oral presentation about complaints and claims;Part 2 Useful Sentences Read loudly the following sentences about complaints and claims and understand their meanings. ;1. Due to your inferior quality, we have no choice but to file a claim against you. 由于你方的品质低下，我们别无选择，只 能要求索赔了。 2. Now that you fail to deliver the goods on time, we shall pay high prices for the delay. 由于你方未能准时交货，我方将要为延期 付出昂贵的代价。 ;7. Our clients are very dissatisfied with this consignment because the color of the vase is amber not yellow. 我们的客户对这批货很不满意，因为花 瓶的颜色应该是琥珀色而不是黄色。 8. On opening the carton, we are shocked because it contained completely hocked shocked different items. 一打开纸箱，我们很惊讶的发现里面装 的是完全不同的货物。;9. Due to your delay of the shipment, we shall suffer from great losses of failing to meet the big season of Christmas. 由于你方交货期的推迟，我方将因为赶不上圣 诞节这一旺季而损失惨重。 10. We have to file a claim against you for the short weight. 因为短重的问题，我们已向你方提出了索 赔。;11. Since we concluded the business on CFR basis, I have to put forward to a claim with you for the losses. 因为我们是以CFR价成交的，所以 这次损失我只好向你们提出索赔要求了。 12. We are claiming compensation because of your breach of the contract. 由于你方的违约行为，我们要提出赔偿。;13. I’m afraid you should compensate us by 3% of the total sum of the contract. 贵公司需要赔偿我们本次合同总额的百分之 三。 14. We expect that you can solve this problem so that we can maintain our fine relationship. 我们希望您能解决这一问题，以便我们保持 良好的关系;15. We shall not get to the bottom since this is our first claim. 由于这次索赔是第一次，我方就不再深究 了。 16.