(精选)商务英语口语实训(上册)Unit13 After-Sale Service课件.pptVIP

Unit Thirteen After-Sale Service;Part one Warm-up: ;Reference Answers;Key Word(s)：delivery;Key Word(s)：refund退款;Key Word(s)：contact the after-sales service department;Key Word(s)：warranty ;Part Three Classroom Activities;Reference Key Sentences;Classroom Activity 2 2. A complaint came that shipment of your silk piece goods was not up to the sample. The buyers were dissatisfied with the shipment. They suggest a return of the shipment. From the complaint, it seems possible that there may be some mistakes. You apologize for the mistakes and the inconvenience the shipment has caused, but you regret you cannot accept the return of the goods. You allow a special discount of 5% to settle the matter. Make a dialogue in pairs on the given situation.;Reference Key Sentences;Part Five Homework 1;Reference Answers;Homework 2;（3）这辆车出毛病了吗？ Is there anything wrong with the car? （4）为什么不能直接退钱给我? Why cant you refund the money directly? （5）我们质量有保证、售后有服务. We guarantee the quality of our products with after-sales service. （6）我准备拿去修理。 I am going to have it repaired . （7）你最好希望你的保修期还有效。 Youd better hope you warranty is still good. （8）如果你愿意的话，可以换另外一件。 If you want, you can change it for another one.;Homework 3;（3）Let me see if there is __ anything ___ wrong with your car.(让我看看你的车是否有问题。) （4）If the shoes do not wear well, the shop will __ refund _ the money.(如果鞋不经穿，商店将退还你钱。) （5）Our company will be dedicated to provide you with high-quality _ after-sales _ service system.. (公司将热诚为您提供优质的售后服务体系！);（6）My watch is out of order. I must have it __repaired__at once. (我的表出了故障。我得立刻让人修理。) （7）How long is the __ warranty ____ good for? (保修期是多长时间？) （8）But if you dont like it, I can go and ask if we can _ change another one for you. (不过如果你不喜欢，我可以去问一下我们是否可以重新给您做一条。) ;