(商务英语课件）Chapter 10 Orders.ppt

Chapter 10 Orders Order letters are straightforward notices informing a seller that you want to purchase a product or service. To make sure that you receive exactly what you want, your letter must be clear,precise, and accurate. Double-check the seller’s brochure, catalog, manual,or Web site before you send your order letter. Order letters address the following five points. 1. Description of the product or service. Specify the name, model or stock number, quantity, color, weight, height, width, size, or any special features that separate one model from another (e.g. chrome as opposed to copper handles). Make your letter easy to read by itemizing when you order more than one product. Listing the products or materials in tabular form will set them apart and allow the seller an opportunity to check off each item as it is being prepared for shipment. 2. Price of the product or service. Indicate precisely the price per unit, per carload,or per carton,and then multiply that price by the number you are ordering. For example, ask for “twelve units@$5 a unit.” Do not put down the cost of one item($5) for the dozen you are requesting. You will receive only one. 3. Shipping instructions. Do you want the product sent by an express carrier ? Specify any special handling instructions---Do not fold; Refrigerate or Pack in Dry Ice; Ship to the Production Dept. 4. Date needed. Is there a rush date? Is there a date after which you do not want the order filled at all? Include this information in your letter. 5. Method of payment. Businesses with good credit standing are sent a bill. Individuals , however, may be required to pay at the time the order is placed. If so, are you enclosing a check or money order? Is the product to arrive COD(cash on delivery)? If you use a charge card, specify which card, and include your account number. Will you be paying in installments? State how much you are including and when and how you intend to pay the balance. How to write an order letter: T