星级饭店访查规范汇总9.2修改.doc

星级饭店访查规范汇总 二O一O年 目 录 一、星级饭店访查规范 一、前言··············································001 二、评分说明··········································006 三、评分总表··········································008 四、标准正文及其打分表································009 1．前厅···············································009 1.1总机·············································009 1.2预定·············································010 1.3门卫行李—到店···································011 1.4登记入住·········································012 1.5叫醒服务·········································013 1.6礼宾/问讯服务··································