Conflict Management amp; Negotiation Process冲突管理与协商过程；.ppt

Conflict Negotiation Process Prof.Shabir AhmadThe Business SchoolUniversity of kashmirJune 24, 2010 Conflict Summary As people with different backgrounds, interests, visions, values, needs and ideologies interact, a variety of conflicts often develop. A contemporary perspective on conflict recognizes that conflict is neither inherently good or bad but can be either depending on how it is dealt with. Thus in dealing with conflict the critical issue is not so much the conflict itself but how it is managed. Strategies for Interpersonal Conflict resolution Model the attitudes and behaviors you want your employees to emulate Identify the source of conflict, structural or interpersonal Focus on the task not personalities Address conflict in a timely way Learn for conflict AND Allow time to cool off Analyze the situation’ State the problem to the other person Leave the person an “out” Negotiation Skills People : Separate the people from the problem. Interests: Focus on interests, not positions. Options: Generate a variety of possibilities before before deciding what to do Criteria: Insist that the result be based on some objective standard. Using the Seven Elements 7 Elements Preparation Checklist Interests What are ours? What are theirs? Ask ourselves Why? What else? Are there other parties’ interests to consider? Which interests are shared, which are just different, and which are in conflict? What are the priorities of these various interests? Options Brainstorming – what possible options might satisfy these interests? What might they or a third party propose? What possible arrangements might creatively satisfy each parties’ interests? Alternatives What’s our BATNA? What’s theirs? Can we improve ours? Weaken theirs? 7 Elements Preparation Checklist Legitimacy What precedents ex