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hosted-crm-service_Toolkit--CRM实施指南.pdf

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hosted-crm-service_Toolkit--CRM实施指南.pdf

The Definitive Guide to Hosted CRM This comprehensive guide contains: The Inside CRM Hosted CRM Buyer’s Guide The Inside CRM Hosted PBX Service Plan Checklist 10 Hosted CRM Features to Help Build Customer Loyalty The Inside CRM Hosted CRM Comparison Guide Copyright © 2007, Tippit, Inc., All Rights Reserved Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. Hosted CRM Buyer’s Guide Copyright © 2007, Tippit, Inc., All Rights Reserved Hosted CRM Buyer’s Guide Contents Executive Summary 3 Hosted CRM Overview 4 Hosted vs. On-Premise CRM 5 Market Overview 6 The Benefits of Hosted CRM 8 Basic Features 9 Cost 10 Checklist 11 Conclusion 12 2 Hosted CRM Buyer’s Guide Executive Summary Today’s Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom- and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with thi