员工投诉机制-中国安保技术集团-安保.PDF

员工投诉机制 Grievance Mechanism for Employee 中国安保技术集团有限公司 China Security technology group Co., Limited 二〇一七年十一月 November 2017 1 / 8 1.0 目的Purpose: 本制度和流程的制定意在维护员工的合法权益，保障员工与公司管理层的有效沟通，及时发现 并解决各类隐患，以建立和谐稳定的劳动用工关系，提升企业文化，增强企业创造力。 This Complaint Rule and Procedure (CRP), which is set out to protect the lawful rights of the employee, to assure the effective communication between the staff and the management, and to discover and tackle various potential problems, will contribute to establishing a harmonious and stable labor relationship, promoting the company culture and strengthening the creativity of the company. 2.0 适用范围Scope of Application: 2.1 本制度及流程适用于中国安保技术集团有限公司的全体在职员工。 The CRP is applicable to all the employees of China Security technology group Co., Limited. 2.2 本投诉制度及流程包括无记名投诉和实名投诉两种方式，员工根据需要选择合理的方式进 行投诉。 There are two methods for employees to appeal under this CRP. The complainant shall choose the appropriate one as needed. 3.0 定义：Definitions： 3.1 投诉方式：Methods for Complaint: 3.1.1 匿名投诉： Anonymous Complaint: 所谓匿名投诉，是指员工不期望得到公司直接答复的投诉。员工可以通过意见箱进行匿名投诉， 用于对公司规章制度的咨询和对不合理现象的建议等。 Anonymous Complaint means that the complainant does not expect a direct reply from the company. Any employee may use the Complaint Box to consult the rules and regulations of company and give suggestions etc. 人力行政部会定期开启意见箱（每二周开启一次）。对员工要求合理、可以解决的投诉或建议会 及时解决，并把解决方案公布在公告栏内。 HR and Personnel Administration Department (the HR) will check the Box each two weeks. For those reasonable and solvable complaints or suggestion, the HR shall solve it promptly and publicize the resolution on bulletin. 3.1.2 实名投诉: Real-Name Complaint： 所谓实名投诉，是指和投诉人利益关联密切，期望得到公司对本人答复的且需要立即解决的投 诉或建议。员工可以通过电子邮箱: yuanxueli@ ，和热线电话：8610 8020 进行投诉。实名投诉需要投诉人如实填写《员工投诉表》，便于人力行政部 及时处理和归档。 Real-Name complaint means that the