中小企业采用ERP的关键成功因素排序 外文翻译.doc

Prioritizing and Ranking Critical Success Factors for ERP Adoption in SMEs Vijayakumar Bharathi , Omkarprasad Vaidya and Shrikant Parikh Indian Institute of Management (IIM) The Enterprise Resource Planning (ERP) Adoption by Small and Medium Enterprises (SMEs) has invoked immense interest in the research community.Though ERP is believed as a key technology enabler and an effective management tool for organizations, the SMEs are faced with cost, resource and time limitations to adopt ERP into their business. Hence it is important to identify certain critical success factors that could be referred by SMEs to gain confidence in adopting ERP. The existing literature was explored and thirty Critical Success Factors (CSFs were identified for SMEs. The ERP adoption journey involves five sequential decision stages/phases namely planning,acquisition, implementation, usage and percolation and extension. We propose a framework to prioritize and rank CSFs using analytical hierarchy process(AHP) one of the widely accepted multi-criteria decision making method(MCDM). keywords: ERP Adoption, MCDM, AHP, Critical Success Factors (CSFs),SMEs, Analytical Hierarchy Process 1. Introduction Enterprise Resource Planning (ERP) primarily means the integration of core processes in a set of given business functions of an organization like accounting,production, inventory, sales and distribution, human resource management, service and maintenance, logistics etc. ERP systems are software solutions for business managers that provide seamless integration of business functions also known as modules within an organization in a consistently visible manner. From its evolution as a mere inventory control package in the 1960s ERP today has been accepted as a driver of operational efficiency and growth of business (Pasha, 2007). ERP systems are always looked upon as large and complex systems and often called for fundamental changes in the current working of an organization. The foundation of the organi