chapter_1Managers and Management 相关管理学基础课件.pptVIP

College of Public Management SCAU * Chapter 1 Managers and Management Learning Outcomes Explain what are meant by the term manager and management. Describe the four primary processes of management. Summarize the essential roles performed by managers. Describe the four general skills necessary for becoming a successful manager. Describe the value of studying management. Identify the relevance of popular humanities and social science courses to management practices. Thread 5 ‘W’ Who are managers? Where do they work? What is management? What do managers do? Why should we study management? Who are managers Definition Manager Individuals in an organization (组织)who direct the activities of others. Any examples? Common characteristics? (sex, age, nationality, race, education background etc.) Where do they work? Organization A systematic arrangement of people brought together to accomplish some specific purpose. Goals A B Structure People What do managers do? Managerial Roles（经理人角色） Specific categories of managerial behaviour; often group under three primary headings: interpersonal relationships（人际关系）, transfer of information（信息传递）, and decision making（决策）. Mintzburg’s 10 Managerial Roles (The nature of managerial work, 1980) Interpersonal – Figurehead, Leader, Liaison Informational – Monitor, Disseminator, Spokesperson Decisional – Entrepreneur, Disturbance hander, Resource allocator, Negotiator Managerial Roles Figurehead（名义首脑） The most basic and simple role. Managers usually stand for the organization, so they have to undertake corresponding responsibilities like signing files, holding board meeting. - Leader （领导者） Why manager need to motivate and direct employees? Because work is done by collaboration of employees, managers have to bring together personal needs and organizational objectives in order to develop. Liaison（联络者） Managers are those who maintain network through formal and informal channels. Manageri