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Authored by:
Nathalie Remy
Marco Catena;The authors would like to thank Altagamma Foundation, and in partcular Mr Andrea Illy,
Altagamma President, Armando Branchini, Altagamma Executive Director, for their valuable
contribution to the research. Altagamma Foundation, which convenes the leading Italian
luxury goods companies, supports the yearly Digital Luxury Observatory in conjunction with
McKinsey? Company.;3;5;7;;Offline;10;Luxury e-commerce nearing tipping point
How might luxury e-commerce develop over the next 5 to 10 years? To answer this question, we analyzed
the online sales trajectories of over 50 luxury brands over the last decade. What we found is that luxury
brands online sales trajectory most often describe a S-Curve that can be disaggregated into 3 steps.
(Exhibit 4);12;21 touchpoints we analyzed reaches at least one in five luxury buyers. Or to put it another
way, at least one of every five luxury shoppers will be exposed to every piece of content you
create – or that consumers create on your brand. Thus, players should leverage all possible
touchpoints in order to increase their presence in the initial consideration set as well as
convert customers throughout the course of their complex decision making.;14;;16;;Apparel, Fashion Luxury Group
July 2015
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