酒店业CTC_Observer_Sheets-bilingual.docVIP

SKILLS PRACTICE FEEDBACK FORM 技能练习反馈表 Observer 1 一号观察员 TRAINERS NAME培训员姓名 SESSION TITLE 培训主题 Take notes on how the trainer addresses the A section of the ABC training structure during the skills practice. Write down key words in order to provide feedback to the trainer. 请记录培训员在技能实操过程中是怎样讲述ABC培训结构中A部分的内容的。为给培训员提供反馈，请记录关键语句。 Attention Section “注意力”部分 W. What is to be learned? 学员将学什么？ I. What did the trainer to create interest? 培训员通过什么引起学员的兴趣？ Why did the trainee need to learn this? 为什么学员需要学习这些内容？ SKILLS PRACTICE FEEDBACK FORM 技能练习反馈表 Observer 2 二号观察员 TRAINERS NAME培训员姓名 SESSION TITLE 培训主题 Take notes on how the trainer addresses the B section of the ABC training structure during the skills practice. Write down key words in order to provide feedback to the trainer. 请记录培训员在技能实操过程中是如何讲述ABC培训结构中B部分的内容的。为给培训员提供反馈，请记录关键语句。 Breakdown Section “分解步骤”部分 Comment on the trainers demonstration of the task? 对培训员进行的演示有什么意见？ Comment on the trainers explanation of the task? 对培训员的任务阐释有什么意见？ List the steps and standards 列出步骤和标准 Was the training broken up into stages? If so, what are the stages? 培训有否分阶段进行？如果有，分了哪几个阶段？ Did the trainee practice each stage? 每个阶段学员有否进行实操？ SKILLS PRACTICE FEEDBACK FORM 技能练习反馈表 Observer 3 三号观察员 TRAINERS NAME培训员姓名 SESSION TITLE 培训主题 Take notes on the question the trainer uses during the B section of the skills practice. Write down key words in order to provide feedback to the trainer. 请记录在B部分技能实操过程中培训员的提问。为了给培训员提供反馈，请记录关键词句。 Breakdown Section – Questions “分解步骤”部分-问题 What questions did the trainer use to teach the task? Did the questions used bring out the standards? 培训员在培训中使用了哪些问题？这些问题能否引出标准？ What types of question were used (open, closed, clear, ambiguous, etc)? 使用了哪些类型的问题（开放式， 封闭式，清楚的，含糊的，等等）？