(导游英语课件）Section ten Handling Accidents教程教案.pptVIP

* * SectionⅩ Handling Accidents and Complaints Dialog 1 Getting the Passport Lost Bob is an American tourist now having a trip in Shanghai, and Mr. Li is his tour guide from China Youth Travel Agency. Now Bob tells Mr. Li that he gets his passport lost. Just then, a tourist, Allen, in the same group finds it. Bob: Oh, my god, what should I do? Li: What’s wrong, Bob? Why do you look so worried? Bob: I can’t find my passport now, I got it lost. Li: I’m sorry to hear that, but I don’t think it’s really missing. Have you taken a careful look at all your pockets and your suitcase? Bob: What should I do then without my passport? Li: Could you remember the place you used it for the last time? Bob: I used it yesterday evening when I was in that souvenir shop. I remember I took it in my hand on the way back to the hotel. Li: Don’t worry. We can go to that store and the hotel to see whether it is there. Bob: Meaningless. I did go to the store, I failed. And I didn’t find it in the hotel. Li: Sorry. If then, you have to get a new passport. Bob: Is it easy to make a new one in China for me? Li: Not very complicated. Bob: What should we do now? Li: I have to report the case to my travel agency and get the document that indicates the loss of your passport. Bob: What else? Li: We should report the case to Shanghai Public Security Office and go there to have the loss certificate. Bob: And then? Li: You should go to the Entry and Exit Office of Shanghai Municipal Public Security Bureau to apply for a “lost passport certificate”. Bob: What should I take with me? Li: The document from the travel agency and your photos. Bob: Where can I have my photos taken, then? Li: You can do it at Shanghai Municipal Public Security Bureau. Bob: What should I do after this? Li: You should go to your embassy in shanghai to apply for a new passport. Bob: Then where should I get the visa? Li: After you get the new passport, you should go to Shanghai Municipal Public Security Bur