情绪劳动研究参考文献.docVIP

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情绪劳动研究参考文献

REFERENCES Allen, J. A., Pugh, S. D.,Grandey, A. A. Groth, M. (2010). Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship. Human Performance, 23, 101–115. Amason. A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on stategic decision making: resolving a paradox for top management teams. Academy of Management Journal, 39, 123-148. Ashforth, B. E., Humphrey, R. H. (1993). Emotional labor in service roles—The influence of identity. Academy of Management Review, 18, 88–115. Bagozzi, R. P., Bergami, M. Marzocchi. (2012). Customer-organization relationship: developoment and test of a theory of extended identities. Journal of Applied Psychology. 97, 63-76. Barger, P. B., Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49, 1229–1238. Barsky, A. Kaplan, S. A. (2007). If you feel bad, it’s unfair: A quantitative synthesis of affect and organizational Justice Perceptions. 92, 286-295 Beal, D. J., Trougakos, J. P., Weiss, H. M., Green, S. G. (2006). Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. Journal of Applied Psychology, 91, 1053–1065. Bechtoldt, M. N., Rohrmann, S., Pater, I. E. Beersma, B. (2011). The primacy of perceiving: Emotion recognition buffers negative effects of emotional labor. Journal of Applied Psychology. 96, 1087-1094. Bitner, M. J., Booms, B. H. Mohr, L. A. (1994). Critical service encounters: The employee’s viewpoint. Journal of Marketing, 58, 95-106. Bolger, N., Davis, A. Rafaeli, E. (2003). Diary methods: Capturing life as it is lived. Annu.Rev. Psychol. 54, 579-616. Bono, J. E., Foldes, H. J., Vinson, G., Muros, J. P. (2007). Workplace emotions: The role of supervision and leadership. Journal of Applied Psychology, 92, 1357–1367. Bono, J. E., Vey, M. A. (2007). Personality and

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